Banner service outage – July 12 to 15
As part of the university’s commitment to maintaining optimal information technology (IT) systems and operations, a Banner 9 upgrade will occur Friday, July 12 at 5 p.m. through Monday, July 15 at 6 a.m.
The outage will accommodate system upgrade and maintenance changes to Banner, the core administrative information system shared by the university and its campus partner, Durham College.
Systems unavailable during the outage:
- Banner and any system that uses Banner to authenticate.
- Cashiering – Registrar’s office, Campus Library, Campus Health Centre and Dental Clinic.
- Evisions – FormFusion and Intellecheck.
- FAST and all Apex applications.
- MyCampus self-service applications such as web time entry, adding/dropping classes, financial aid profile, grades, student/faculty schedule, etc.
- Ontario University Application Centre (OCAS).
- The self-service ticketing system for the Registrar’s office, and for the IT Service Desk.
- Web reports.
Services that WILL be available with little or no impact during the outage:
- Blackboard
- MyCampus (excluding administrative self-service applications listed previously)
- Wireless network (CAMPUS-AIR)
- Epi Suite (ID card database)
- Student email accounts
- Targeted messages and announcements
Available systems where data will not be updated from the administrative system during the outage:
- Cognos reporting systems (Operational Data Store and Custom Student Framework)
- Class (Athletics)
- Clockwork (new students who have never used the system will not be able to access it).
- EnCampus (Infosilem)
- Cherwell
- Campus Library
- Raiser’s Edge
In the unlikely event that unanticipated issues extend the outage into the workday on Monday, July 15, IT Services will notify faculty and staff.
For more information, contact the IT Service Desk at ext. 3333.
