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Conflict Management and Negotiations

Overview:

Prepare yourself to manage conflict through the Conflict Management and Negotiations course. Understand factors that influence conflict and how to apply various strategies to resolve conflicts and reduce the likelihood of conflict in your workplace. This course will help you build confidence in your conflict management and negotiation skills.

This course applies to the Professional Communications Certificate Program.


Who should attend?

You may use the knowledge and skills developed through this course to enhance your conflict management skills, such as:

  • Employees of organizations going through change;
  • Executives, manager/supervisors, team and project leaders;
  • Human Resource professionals;
  • Frontline and customer service staff;
  • Entrepreneurs and business owners; and
  • Anyone looking to enhance their conflict management skill set.

What you'll learn:

In this course, you will learn how to:

  • Identify different types of conflict;
  • Apply various approaches to conflict;
  • Identify and use various influencing factors in conflict mitigation;
  • Manage workplace conflict effectively using a variety of strategies;
  • Reduce the likelihood of conflict with colleagues; and
  • Negotiate confidently using specific negotiation principles.

Fall 2023:

Conflict Management & Negotiations (Part 1)
Tuesday October 24, 2023  9 a.m. to 12 p.m.
Conflict Management & Negotiations (Part 2)
Thursday October 26, 2023 9 a.m. to 12 p.m. 

*Schedule is subject to change.

Registration is open to all!

COVID-19 update: All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start of their courses/workshops. Thank you for your flexibility and understanding.

Online meeting times

This program has online meeting times. This means you must attend the virtual class at the specified date and time (see the Schedule tab).

Google Meet or Kaltura Virtual Classroom (through Catalog) will be used for online delivery of this program to support interaction and engagement.

This course may include, but is not limited to:

  • Content presentations and/or videos;
  • Hands-on exercises;
  • Case discussions and simulations;
  • Group and individual work (assignments/quizzes);
  • Concept and topic discussions; and
  • Topic reflections.

Technology requirements

Video conferencing

Online learning requirements:

  • Computer with internet access
  • Stable internet or data connection
  • Microphone
  • Webcam*
  • Audio device (examples: speakers, headphones/earbuds, headset)

*Webcam is preferred but not required.

Material requirements

There are no additional materials required for this program. 

Fees

$450 CAD for the course + HST

Discounts

The Alumni/Staff Discount applies to registration in this full program and these individual classes.

If you are alumni or staff, contact continuouslearning@ontariotechu.ca with your Student/Banner ID before registering for details about how to apply this discount.

Registration

You can register for this course through the secure online registration form. All course fees must be paid at the time of registration.

To successfully complete the course, you must:

  • Register and make full payment for the course;
  • Attend all course meeting times; 
  • Actively participate in all components of the course; and
  • Successfully complete any assigned work.

This is a  Continuing Education Program accredited course.

If you are completing this course to satisfy RIBO Continuing Education Program requirements, please contact continuouslearning@ontariotechu.ca before the start of the course so we can provide you with documentation indicating completion of the course upon successful completion.

Please note that for RIBO spot check purposes, individuals must maintain the continuing education certificates/letters for 5 years to indicate compliance with the Continuing Education Program.

This is an open enrolment course.

Those completing 萌妹社区 Continuous Learning open enrolment offerings (e.g. certificate programs, courses, workshops, microcertifications, etc.) are subject to the policies of 萌妹社区 and Continuous Learning. Ontario Tech policies can be found in the . Continuous Learning policies can be found in the Regulations section of the Continuous Learning website. Specifically, those completing open enrolment offerings are expected to adhere to the General and Open enrolment regulations.


Related offerings

Applies to

Professional Communications Certificate Program

Professional Communications Certificate Program

Related courses

Critical Thinking and Problem Solving

Critical Thinking and Problem Solving

Coaching, Mentoring and Networking

Coaching, Mentoring and Networking

Workplace Innovation

Workplace Innovation

High Impact Communication Skills

High Impact Communication Skills


 Registration Status
2023 Registration:

Location
Online

 Date
Fall 2023: Tuesday October 24, 2023 and Thursday October 26, 2023 from 9 a.m. to 12 p.m.

Credential
Course completion**

**Applies to the Professional Communications Certificate Program

 Fees
$450 CAD for course + HST 

Contact Information: continuouslearning@ontariotechu.ca